As a LINC partner and in keeping with Thayer Corporation’s ongoing customer service initiative, we contact our customers throughout the year and ask them for a “report card” on how well we are performing. Although this C.A.R.E (Customer Assurance Review and Evaluation) process takes only a few minutes to complete, it is an invaluable tool for us to measure our effectiveness and responsiveness in handling your needs. When you are contacted, we encourage you to please be candid and forthright with your responses. While we appreciate the kind things you tell us about our technicians and service, we also need to know about those things we could get better at.

Thank you in advance for your time and involvement; we look forward to speaking with you in the weeks ahead.