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Job Openings
 
Service Supervisor
 
The Service Supervisor provides technical support and job site leadership and management to assure a competent, highly qualified work force redeems customer commitments in a professional, high quality and timely manner.
 
Functions:
 
•             Customer relations in expediting resolution of problems and issues
•             Thorough knowledge of mechanical systems to expedite problem resolution
•             Ability to follow procedures for maintenance agreement start-up and tracking
•             Management of field quality control program
•             Managing on call schedule
•             Technical back up and support
•             Involvement in performance rating of service technicians
•             Survey and technical support for maintenance sales reps
•             Recruitment and mentoring of service technicians
•             Handling customer disputes
•             Assisting in managing field safety
 
Minimum Qualifications:
 
•             Associates degree is required.  Bachelor’s degree is preferred. 
•             Minimum 10 years field experience.  Supervisory experience is preferred.
•             High level of technical competence with problem solving abilities
•             Computer skills for troubleshooting and contract administration
•             Strong written and oral communication skills
•             Ability to handle multiple priorities
•             Customer service knowledge and experience
 
Thayer Corporation is an Equal Opportunity Employer.